Privacy Policy

Data Controller

The responsible body within the meaning of data protection laws (in particular the new Swiss Federal Act on Data Protection - FADP and, if applicable, the GDPR) is :

Cabinet Chez Vilma
Vilma Posada Ruepp
Chemin de Cuard 55a
2022 Bevaix
Switzerland

E-mail : contact@cabinet-chezvilma.ch
Phone : +41 77 212 70 04
Website : cabinet-chezvilma.ch

The protection of your privacy is a top priority. This policy informs you about how your personal and sensitive data is processed on the cabinet-chezvilma.ch website and within the practice.

What data do we collect and why ?

We process your data solely for the purpose of providing our services (consultations, bookings, product purchases). We collect the following categories of data :

Health and therapy data : During your consultations, we collect data relating to your health (medical history, care follow-up). This sensitive data is treated with the strictest confidentiality, only with your consent, and is recorded in your secure patient file.
Contact and booking data : When you use the contact form or the online booking calendar, we collect your first name, surname, email address, and telephone number to schedule your session and communicate with you.
Purchasing and billing data : In the context of a product purchase or online payment for a session, we collect your billing and delivery data. Your credit card data is processed securely and directly by our partner payment providers (e.g., Stripe, Twint); we do not store any banking information on our servers.
Technical data : During your visit to the website, technical data (anonymised IP address, browser type, pages viewed) is automatically recorded to ensure the proper functioning of the site and to generate anonymous statistics.

Transmission of data to third parties

Your health data is never passed on to third parties (such as doctors or insurance companies) without your explicit written consent. For the proper functioning of the website and the shop, certain strictly necessary data may be shared with trusted service providers (website host, booking module, payment providers, postal services for delivery). These partners are required to comply with strict data protection standards.

Data security and retention

We take appropriate technical and organisational measures (secure SSL/HTTPS connection, passwords, locked storage for physical files) to protect your data against unauthorised access. In accordance with Swiss health directives, therapy files are kept for 20 years after the last consultation. Invoices and purchase-related data are kept for 10 years, in accordance with Swiss commercial law.

Use of cookies and third-party tools

Our site uses cookies to improve your user experience (such as saving your preferences or your shopping basket). We also use third-party tools (such as Google Fonts for visual display or basic audience analysis tools) which may collect technical data. You can configure your browser at any time to refuse cookies, although this may limit certain functionalities of the site.

Your rights

As a user and patient, you have the right at any time to :

Request access to your personal data and your patient file..
Request the correction of inaccurate data.
Request the deletion of your data (subject to legal retention obligations relating to health and accounting).
Withdraw your consent for the future processing of your data.

To exercise these rights or for any questions regarding data protection, please write to us by email or directly contact the person responsible for data protection within our organisation, whose contact details are provided at the beginning of this privacy policy.

Amendments

We reserve the right to amend this privacy policy at any time to comply with legal or technical developments. The version published on this website is the legally binding one.